Frequently Asked Questions
What if I'm unhappy with my hair?
Talk to your stylist right away. At Tamed Hair we are extremely confident in our team members' abilities. However, if there is a misunderstanding, your stylist will want to know! If you feel uncomfortable talking to your stylist, the owner Brielle will be more than happy to discuss your concerns. We strive to serve the best organic hair color in Delaware and Montgomery County.
What if I have to cancel my appointment?
Should a cancellation be necessary, please notify Tamed Hair. Call us a minimum of 48 hours ahead of your appointment time. A cancellation with less than 48 hours notice may result in a charge of all the services scheduled. All NO-SHOW appointments will be charged at full value.
This courtesy enables us to schedule another client and, in turn, maintains a higher availability of services for you as well as others.
What about gratuities?
At your discretion, an 18%-20% gratuity is customary, and it is greatly appreciated. Due to high cost in merchant fees, Tamed would prefer CASH gratuity only.
What if I am late for my appointment?
Your stylist will do his/her best to accommodate you as long as you are no later than 10 minutes. It may be possible for another stylist to assist you. But, if you are later than 10 minutes, and there is no other stylist available at that time, then you may be asked to reschedule as accommodating late arriving clients may inconvenience the client scheduled after you and be charged.
Should I always use the same hairstylist?
We encourage you to experience the talent of any of our Tamed team members. If you feel you would like to try the services of another staff member, please let us know. We are a team and are all here to accommodate you. Don’t worry about your hair dresser feeling uncomfortable, because we are here to serve you.
What about children?
We love them! Just please make sure there is someone there to watch over them while you’re getting your service done, the salon is equipped with very sharp objects and extremely HOT tools, we want to make sure that your child is safe.
Do you have gift certificates for sale?
Tamed gift certificates are always available for purchase. When unsure of the amount that you should purchase, please ask our staff and they will be happy to assist you on purchasing the correct amount for your love ones. The great thing about gift certificates is they never expire! Give a gift of love for a special someone.
Are pets allowed in the Salon?
If your animal is trained and well behaved we have no problem with you bringing them here! Keep in mind Boo a friendly English bull dog is always here. We also ask that you be considerate of other clients in the salon.
What if I want to make a suggestion to better the salon?
We strive to please our clients in every way. We encourage our clients to give feedback about anything that can help better the salon, or help us understand our clients better. Please don’t hesitate to call or email to express any concerns or ideas.